Frequently Asked Questions (FAQ)

What is Storio AI? +

Storio AI is an advanced AI video generation platform that can convert text and images into high-quality video content. We provide various AI generation tools to help users easily create professional video content.

How do I register for a Storio AI account? +

You can register through the Storio AI official website or app. Click the "Register" button, fill in the required information (such as email, password, etc.) as prompted, and complete the verification to create your account.

What does the paid service include? +

Storio AI paid services include: membership subscription services (watermark removal, commercial use authorization, etc.) and V-coin recharge services (for exchanging specific functions). For specific rights, please refer to our paid service agreement.

How do I purchase V-coins? +

After logging into your Storio AI account, go to the "Account Center" or "Recharge" page, select the V-coin package you need, and complete the payment as prompted.

Who owns the copyright of the generated content? +

The copyright of content generated using Storio AI belongs to the user. However, users must ensure that the generated content complies with laws and regulations and assume corresponding responsibilities. For specific terms, please refer to the user agreement.

How do I cancel auto-renewal? +

You can manage subscription services in your account settings. The specific operation path is: [Account Settings] → [Subscription Management] → [Cancel Auto-Renewal]. Please operate at least 24 hours before the end of the subscription period.

What is the technical support response time? +

Our technical support team will respond to your questions within 24-48 hours. For urgent issues, you can contact us directly via email: veo2aiservice@gmail.com.

Contact Us

Email Support

Send email to our support team

Response Time

We will reply within 24-48 hours

Business Hours: 9:00 AM - 6:00 PM

Submit a Ticket

Submit your issue via the form below

We prioritize form submissions

Submit Support Request

Please fill out the form below and describe the issue you're experiencing in detail. We will reply to you as soon as possible.

Documents & Agreements

Below are important documents and agreements related to Storio AI. Users are advised to read them carefully before using the service.

User Service Agreement

Storio AI basic terms of use and service description

View Agreement

Privacy Policy

How we collect, use, and protect your personal information

View Policy

Paid Service Agreement

Storio AI paid service terms and usage rules

View Agreement

User Guide

Storio AI feature tutorials and best practices

Download Guide

System Status

Real-time monitoring of Storio AI service operations.

Current Status

All systems operational

Service Status Details

Video Generation Service

Operational

Image Generation Service

Operational

User Account Service

Operational

Payment System

Operational

Recent Events

Normal All systems operational - December 15, 2023
Normal System maintenance completed - December 10, 2023
Normal Service upgrade completed - December 5, 2023